Pack more than your products, pack your customers!
At the end of your order, you will have a choice of payment methods to best meet your needs. The most common payment methods are credit card and PayPal. For your convenience, Alma offers payment in 3x free of charge by credit card. And for higher amounts, or if you don't have a credit card, you can pay by direct debit simply by entering your IBAN.
Your orders are prepared as soon as we receive full payment. Orders are often prepared on the same day or the following day, to ensure fast processing. Occasional delays may occur, so please bear with us.
Take a close look at our delivery times, which are respected in 98% of cases. When a product is available to order, it is usually necessary to add a week to the preparation time.
Small orders are shipped mainly by UPS, which delivers D+1 (delivery time not guaranteed). For orders by courier/carrier, please allow between 2 and 4 days for certain areas of France.
Free shipping on orders over €100 excluding VAT (excluding surcharged areas, Corsica and Monaco). more information
You have a legal period of 14 days from receipt of your order to cancel your order without giving any reason. To do so, please send an e-mail to firstname.lastname@example.org to set up the return. The return is free of charge, and a return slip will be sent to you according to your needs(size/weight of the parcel imperative to avoid disputes with the carrier). more information
Refunds are made as soon as your parcel has been received, certified as conforming (not damaged by any handling on your part) and arrived in good condition, thanks to the use of a parcel to protect the goods during transport.
Refunds are made using the same means of original payment. Please note that the return of funds may take up to 7 working days. more information