Preamble
These general conditions of sale apply to all sales concluded on the Furodet Emballageswebsite.
The Furodet Emballages website is a service of:
Furodet Emballages website sells the following products: food packaging, various packaging, related products for businesses and professional equipment .
The customer declares to have read and accepted the general conditions of sale prior to placing his order. Validation of the order therefore constitutes acceptance of the general conditions of sale.
Article 1 – Principles
These general conditions express the entirety of the obligations of the parties. They constitute the sole basis of the commercial relationship between the parties, and, in this sense, the buyer is deemed to accept them without reservation.
These general conditions of sale take precedence over any other document, and in particular over any general conditions of purchase. They apply, without restriction or reservation, to all services provided by the seller to professional buyers.
The seller and the buyer agree that these general conditions govern their relationship exclusively. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online.
If a condition of sale were to be missing, it would be considered to be governed by the practices in force in the distance selling sector whose companies are headquartered in France.
These general conditions of sale are communicated to any buyer who requests them, in order to enable them to place an order.
These general conditions of sale are applicable until December 31, 2020.
Article 2 – Content
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods and products offered by the seller to the buyer.
These conditions only concern purchases made on this website and delivered exclusively in mainland France and Corsica. For any delivery in the French Overseas Territories or outside France, please indicate this to obtain a specific quote.
Article 3 – The order
The buyer places their order online, from the online catalog and using the form on the site.
For the order to be validated, the buyer must accept, by clicking where indicated on the site, these general conditions. Its acceptance will result in the sending of a confirmation email from the seller, in accordance with the conditions described below.
The buyer will have to choose the address and delivery method. Payment is made by direct debit.
Any order constitutes acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below.
In certain cases, including non-payment, incorrect address or other problem with the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved.
If an ordered product is unavailable, the buyer will be informed by email.
The cancellation of the order for this product and its possible refund will then be made, the rest of the order remaining firm and final.
For any questions relating to the tracking of an order, the buyer can:
- call the following number: 09 80 80 78 20 (cost of a local call), on the following days and times: Monday to Friday, 9 a.m. to 12 p.m. then 2 p.m. to 5 p.m.,
- send an email to the following address: contact@furodetemballages.com .
Article 4 – Electronic signature
The online provision of the buyer's bank details and the final validation of the order will constitute proof of the buyer's agreement. This will allow the seller to obtain payment for the sums due under the purchase order and this will constitute signature and express acceptance of all operations carried out.
In the event of fraudulent use of bank details, the buyer is invited, as soon as this use is noted, to contact the seller by calling the following number: 09 80 80 78 20, or by sending an e-mail to the following address: contact@furodetemballages.com .
Article 5 – Confirmation of the order
The contractual information will be confirmed by e-mail at the latest at the time of delivery or failing that, to the address indicated by the buyer on the order form.
Article 6 – Proof of the transaction
Computerized records, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Article 7 – Product information
The products governed by these general conditions are those which appear on the seller's website and which are indicated as sold and shipped by the seller. They are offered while stocks last.
The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller cannot be held liable.
The photographs of the products are not contractual.
Article 8 – Price
Calculation
The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date. Prices are in euros. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.
Payment of the entire price must be made when ordering. At no time can the amounts paid be considered as deposits or deposits.
If one or more taxes or contributions, particularly environmental, were to be created or modified, either up or down, this change may be reflected in the selling price of the products.
Deposit
Any order may give rise to the payment of a deposit, the terms of which will be fixed at the time of the sale. Except in cases of force majeure, any cancellation of the order by the buyer from the date of the order will not give rise to the reimbursement of this planned deposit.
Discount
The buyer will be able to benefit from special discounts and rebates where applicable, according to the special conditions specified when ordering.
Article 9 – Payment methods
Payment by credit card or PayPal
This is an order with obligation to pay, which means that placing the order involves payment by the buyer. Payment for the order is made by credit card or PayPal. The buyer must enter their bank details in the place provided, that is to say on the integrated Stripe module or by accessing the PayPal module set up, for a participation of a symbolic euro in relation to PayPal commissions. The seller reserves the right to suspend any order management and delivery in the event of refusal of payment authorization from officially accredited organizations or in the event of non-payment. The seller reserves the right in particular to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is being administered. . The seller has put in place an order verification procedure intended to ensure that no person uses the bank details of another person without their knowledge. As part of this verification, the buyer may be asked to send the seller by e-mail a copy of an identity document as well as proof of address. The order will then only be validated after receipt and verification by the seller of the parts sent.
The price is payable in full and in a single payment when the order is placed.
Payment in installments – Payment in installments with Alma
If you pay for your order in installments, you accept Alma's general customer conditions , as well as Furodet Emballages customers .
Late payment
Any late payment will result in the immediate payment of all sums owed to the seller by the buyer, without prejudice to any other action that the seller may be entitled to take, in this respect, against the buyer. .
Article 10 – Availability of products
Except in cases of force majeure or during closing periods clearly announced on the home page of the site, shipping times will be, within the limits of available stocks, those indicated below. Shipping times run from the date of registration of the order indicated on the order confirmation email.
For all deliveries in France (mainland and Corsica), the delivery time is 1 to 5 days depending on the carrier from the date the package is sent. The order is prepared within 48 working hours following the date the buyer placed their order.
For any delivery in the French Overseas Territories or outside France, please indicate this to obtain a specific quote.
In the event of delay, the seller cannot be held liable for any reason whatsoever. Consequently, no claim for compensation of any nature whatsoever may be claimed by the buyer.
If the ordered product is unavailable, the buyer will be informed as soon as possible and will have the option to cancel their order. The buyer will then have the choice of requesting either a refund of the sums paid within 30 days of payment at the latest, or an exchange of the product.
Article 11 – Delivery terms
Delivery is only made after confirmation of payment by the seller's banking organization.
It is provided within the time limit specified in article 10, from receipt by the seller of the purchase order.
Any delay of more than 30 days may result in the cancellation of the sale. The deposits paid or the payment made on the order will then be returned to the buyer. The payment made when ordering will then be returned to the buyer.
In the event of non-compliance with the payment conditions set out above, the seller may suspend or cancel the sale.
The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy.
Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense. Any product returned following a proven error in the information provided by the buyer will be subject to an immediate refund of the products excluding transport costs.
The buyer can, at his request, have an invoice sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
If the buyer is absent on the day of delivery, the delivery person will leave a calling card in the mailbox, which will allow the package to be collected from the location and during the time indicated.
If at the time of delivery, the original packaging is damaged, torn or opened, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because open or damaged).
The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.).
This verification is considered to have been carried out once the buyer, or a person authorized by him, has signed the delivery note.
The buyer must then confirm these reservations to the carrier by registered mail at the latest within two working days following receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at the address indicated. in the legal notices of the site.
If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 working days of delivery. Any complaint made outside this deadline cannot be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions, etc.).
Article 12 – Delivery errors
The buyer must make to the seller the same day of delivery or at the latest the first working day following delivery, any claim of delivery error and/or non-conformity of the products in nature or quality in relation to the indications appearing on the order form. Any complaint made after this deadline will be rejected.
The claim may be made, at the buyer's choice:
Any claim not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability towards the buyer.
Upon receipt of the complaint, the seller will assign an exchange number for the product(s) concerned and communicate it by e-mail to the buyer. The exchange of a product can only take place after the exchange number has been assigned.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, by Colissimo Recommended, to the following address: Tempo One, RN6 Distripole , Building C, 71100 Sevrey.
Return costs are the responsibility of the seller.
Article 13 – Product guarantee
The seller guarantees the buyer against any lack of conformity of the services and any hidden defect, resulting from a defect in the design or provision of said services to the exclusion of any negligence or fault of the buyer.
In any event, in the event that the seller is held liable, the seller's guarantee will be limited to the amount excluding tax paid by the buyer for the purchase of the goods.
Article 14 – Right of withdrawal
The buyer being a professional purchasing within the framework and for the needs of his profession, there is no reason to apply the right of withdrawal provided for by the Consumer Code.
Article 15 – Force majeure
Any circumstances beyond the control of the parties, preventing the execution under normal conditions of their obligations, are considered as causes of exemption from the obligations of the parties and result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
All irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as force majeure. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.
The parties will come together to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the force majeure lasts for more than three months, these general conditions may be terminated by the injured party.
Article 16 – Partial non-validation
If one or more clauses of these general conditions are held to be invalid or declared such in application of a law, a regulation or following a final decision of a competent court, the other clauses will retain all their force. and their scope.
Article 17 – Non-waiver
The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question.
Article 18 – Applicable law
These general conditions are subject to the application of French law.
The parties undertake to seek an amicable solution to any dispute which may arise from the interpretation or execution of the Contract.
If they are unable to do so, the parties will submit the dispute to the Commercial Court.
Article 19- Collection of personal data
Data collected
The personal data collected on this site are as follows:
Account opening: when creating the user's account, their last name, first name, email address; Phone Number; address; trade name;
Connection: when the user connects to the website, the latter records, in particular, their first and last name, connection data, usage data, location data and payment data.
Profile: using the services provided on the website allows you to complete a profile, which may include an address and a telephone number.
Payment: as part of the payment for the products and services offered on the website, it records financial data relating to the user's bank account or credit card.
Communication: when the website is used to communicate with other members, data regarding the user's communications is subject to temporary retention.
Cookies: cookies are used as part of the use of the site. The user has the option to deactivate cookies from their browser settings.
Use of personal data
The purpose of the personal data collected from users is to provide the website's services, their improvement and the maintenance of a secure environment. More specifically, the uses are as follows:
- access and use of the website by the user;
- management of the operation and optimization of the website;
- organization of the conditions of use of Payment Services;
- verification, identification and authentication of data transmitted by the user;
- offering the user the possibility of communicating with other users of the website;
- implementation of user assistance;
- personalization of services by displaying advertisements based on the user's browsing history, according to their preferences;
- prevention and detection of fraud, malware (malicious software) and management of security incidents;
- management of possible disputes with users;
- sending commercial and advertising information, based on user preferences.
Sharing personal data with third parties
Personal data may be shared with third party companies in the following cases:
- when the user uses payment services, for the implementation of these services, the website is in contact with third-party banking and financial companies with which it has entered into contracts;
- when the user publishes, in the free comment areas of the website, information accessible to the public;
- when the user authorizes a third party's website to access their data;
- when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data. staff ;
- if required by law, the website may transmit data to respond to claims made against the website and to comply with administrative and legal procedures;
- if the website is involved in a merger, acquisition, transfer of assets or receivership procedure, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party.
Security and Privacy
The website implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the Internet.
Implementation of user rights
In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise at the following address contact@furodetemballages.com :
- they can update or delete data that concerns them by logging into their account and configuring the settings of that account;
- they can delete their account. Please note that information shared with other users, such as forum posts, may remain publicly visible on the website, even after their account is deleted;
- they can exercise their right of access, to know the personal data concerning them. In this case, before implementing this right, the website may request proof of the user's identity in order to verify its accuracy;
- if the personal data held by the website is inaccurate, they may request that the information be updated;
- Users may request deletion of their personal data, in accordance with applicable data protection laws.
Evolution of this clause
The website reserves the right to make any changes to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the modification by email, within a minimum period of 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the possibility of deleting his account.
